How can I request a copy of the personal data you hold about me?

Submit a data-access request through the in-app ticket system under 'Help & Privacy', or email privacy@bestogel.best. We verify your identity first, then deliver a full data summary within seven working days of confirming your request.

Reference

How bestogel Protects Your Personal Data

Your personal data — from account registration details to transaction records processed through DANA, OVO, GoPay, and QRIS — is handled with strict controls at bestogel.

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedAccount data access requests handled within 7 working daysNo data sold to third-party advertisersCookie preferences manageable from your account settings

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What Data We Collect and Why

bestogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the details you provide — name, email address, phone number, and the payment method you choose (DANA, OVO, GoPay, or QRIS). We also record transactional data such as deposit amounts, withdrawal requests, and timestamps so that we

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can process your funds accurately and respond to any disputes. Device identifiers and session logs are captured automatically to keep your account secure and to detect unusual login activity. All data processing depends on local law governing digital financial services and personal data protection in Indonesia.
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We do not share your financial details — including any QRIS or GoPay transaction references — with unaffiliated third parties except where required by applicable regulations or fraud-prevention obligations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about your personal data, want to request a copy of what we hold, or need to report a data concern, our…

DATA HANDLING PRACTICES

Six Ways We Handle Your Data Responsibly

Concrete data governance — not vague promises — is how we earn your confidence.

End-to-End Encryption

All data exchanged between your device and our servers — including DANA and OVO payment tokens — travels over TLS…

Cookie Controls in Your Account

We use functional, analytics, and preference cookies. You can review and update which cookie categories are active by visiting the…

Data Retention Schedule

Account registration data is kept for the duration your account is active plus a legally required period after closure.

Access & Correction Requests

You have the right to request a copy of the personal data we hold about you, and to ask us…

Third-Party Data Sharing Policy

We do not sell your data. We share information only with payment processors (such as DANA and OVO infrastructure partners)…

Account Security Monitoring

Our security team reviews anomalous login patterns daily.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often from our account holders about how their personal data is used, stored, and protected. If your question is not covered here, reach the privacy team via live chat (08:00–23:00 WIB) or email [email protected] and we will respond within two business days.

We collect your name, email address, phone number, and the payment method you register — such as DANA, OVO, GoPay, or QRIS. We also log device identifiers and session timestamps to protect your account from unauthorised access.

Your DANA and OVO transaction references are shared only with the payment processors needed to complete your deposit or withdrawal. They are never sold to advertisers or passed to unrelated third parties, and each processor operates under a strict data-processing agreement with us.

Submit a data-access request through the in-app ticket system under 'Help & Privacy', or email [email protected]. We verify your identity first, then deliver a full data summary within seven working days of confirming your request.

Yes. You can request deletion via email or the in-app ticket system. We will erase data that is not subject to a legally required retention period — such as transaction records required under Indonesian financial regulation — and confirm completion in writing.

We use functional cookies (essential for login and session management), analytics cookies, and preference cookies. You can turn off non-essential categories anytime from the Privacy Settings panel inside your account — no need to contact support.

Registration data is retained for the period required by applicable Indonesian data-protection and financial-services regulation after account closure. Once that retention period ends, we delete or anonymise the data permanently from our systems.

We will notify you by email at the address on your account as soon as we become aware of any breach that may affect your personal data. We also report qualifying incidents to the relevant authority where local law permits, within the required timeframe.

How bestogel Protects Your Personal Data

How to Reach Our Privacy Team

Six Ways We Handle Your Data Responsibly

End-to-End Encryption

Cookie Controls in Your Account

Data Retention Schedule

Access & Correction Requests

Third-Party Data Sharing Policy

Account Security Monitoring

Frequently Asked Questions About Your Privacy

01 What personal data does bestogel collect when I open an account?

02 Are my DANA or OVO transaction details shared with anyone outside bestogel?

03 How can I request a copy of the personal data you hold about me?

04 Can I ask bestogel to delete my personal data?

05 How do you use cookies, and can I turn them off?

06 How long does bestogel keep my account data after I close my account?

07 What happens if there is a data breach affecting my account?

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